Effective Date: 1/1/2024

At Eighty-Eight Sushi & Ramen, we strive to provide our customers with an exceptional dining experience. We understand that there may be instances where a refund is warranted. This refund policy outlines the conditions under which refunds may be considered:

1. Order Errors:

If you receive an order containing incorrect items or missing components, please contact us immediately. We will either refund the cost of the incorrect items or provide a replacement, based on your preference.

2. Food Quality:

If you are dissatisfied with the quality of the food you received, please notify us within 24 hours of receiving your order. We may offer a refund or replacement after reviewing the details of the concern.

3. Allergies and Dietary Restrictions:

If you have specified allergies or dietary restrictions and your order does not meet these specifications, please contact us promptly. We will review the situation and may offer a refund or replacement based on the circumstances.

4. Service Issues:

Should you experience service-related issues, such as long wait times, unprofessional behavior, or unsatisfactory dining conditions, please bring it to our attention. We will assess the situation and may offer a refund or discount as a gesture of goodwill.

5. Cancellation Policies:

For reservations and catering orders, please adhere to our cancellation policies specified at the time of booking. Refunds may be granted based on the terms outlined in the respective agreements.

6. Refund Process:

To request a refund, please contact our customer service team at 650-948-8388. Provide detailed information about your order and the reason for your refund request. We may require supporting documentation, such as photographs, to facilitate the process.

7. Time Limits:

Refund requests should be submitted within 24 hours of receiving the order or experiencing the issue. Requests submitted after this timeframe may not be eligible for consideration.

This refund policy is subject to change, and any updates will be communicated through our official channels. We appreciate your understanding and cooperation in ensuring a positive dining experience at Eighty-Eight Sushi & Ramen.

Thank you for choosing Eighty-Eight Sushi & Ramen!